You’re stuck at an airport. In another country. Alone. Forced to wait 7 hours for a flight. That you might not get on. That’s me right now. The details surrounding why I’m stuck in Athens International Airport are not nearly as important as the fact that I’m having to wait. And waiting is not something... Continue Reading →
Getting Commitment When They’re Dragging Their Feet
Do you ever have to rely on someone to finish a task who doesn't have the same sense of urgency as you? Whether it’s someone in a different part of the business or outside the walls of our organization, project managers and other leaders regularly depend on other people. Since we often don’t have positional... Continue Reading →
“We Didn’t Onboard Her. We Waterboarded Her!”
I recently sat with a CEO who just lost an administrative assistant. The assistant had aced an arduous interview process. She was hired with great anticipation. Then quit after only two days on the job. The CEO didn’t blame the newly departed hire. His assessment: “We didn’t onboard her. We waterboarded her!” Though it’s a... Continue Reading →