In a recent Horizon Time newsletter article I told the story of a customer service wreck on a recent trip through the airport. Click here to take a minute to read it.I assert that it all comes down to leadership. In this case, it was junk food leadership. Let’s break it down to learn some... Continue Reading →
Announcing: Institute Webcasts!
For years we've resisted alternatives to face-to-face learning sessions for one primary reason: in many cases, they just don't work! Too often teleseminars and webcasts are conducted in a way that people just don't learn effectively. Too many people, too little interaction. Too much benefit for the provider of training. Too little for the learner.Until... Continue Reading →
Come join me at the Minnesota Chapter of the Project Management Institute in June
Just a quick note that if you live in or around the Minneapolis/St. Paul area, I cordially invite you to join me for dinner and a keynote on the evening of June 16. I'll be sharing our new Lipstick on a Pig: How Illusion Leads to Crisis in Real World Projects keynote.Details at the Minnesota... Continue Reading →
