How the Conflict in the Taxi Ended

In a recent newsletter I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven’t read the story, click here to read it before continuing (it takes 2 minutes or less).So, how did I respond when the driver spewed, “No! You said Hampton Inn at... Continue Reading →

Confidence in Conflict

How do you feel when you’re about to walk into a conflict discussion? How prepared are you to deal with conflict?In a recent newsletter we talked about conflict (if you didn't get a copy via e-mail, I strongly encourage you to read the online version using this link).I'm interested in your perspective. I invite you... Continue Reading →

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