I was in Milwaukee delivering a project management workshop on Monday. During a break, one of the participants just started roaring with laughter.He was reading his e-mail. I wondered, "What could be so funny? "He told me, "I just got a message from a co-worker asking for help. Instead of saying 'sorry for the inconvenience'... Continue Reading →
Brain Rules Mindmap
If you've participated in one of my project management workshops you've likely heard me refer to mindmapping. It's a great technique for personal and team brainstorming.You may also have heard me refer to one of my favorite books from last year: Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School, by... Continue Reading →
Great Customer Service Trumps Technology Nightmare
Here's the setting: I'm interviewing Dr. Kenneth W. Thomas for my podcast yesterday. Ken is one of the most influential researchers in worker empowerment and conflict management, with his Thomas-Kilmann Conflict Mode Instrument (TKI) having sold over 6 million copies.We're having a great interview. He's into it, I'm enjoying it. His PR guy is on... Continue Reading →
