This is not normal. I'm yelling at a customer service rep from GiftCards.com. I don't yell at people--at least very often.How did this happen?This is a quick tale of customer service from two companies, with lessons for us all.About a year ago I was awarded a gift card by one of my top clients as... Continue Reading →
Get Some Time Back in Your Day
Two of my favorite productivity and time management experts are hosting free learning experiences this week.Jason Womack: Goal Setting, this Friday 5/22, from 10:15am-10:45am Central. Click here for details on this free session. NOTE: Jason was a recent guest on my People and Projects Podcast. Click here to listen to the interview.Dave Crenshaw: Author of... Continue Reading →
"Develop Your Skills? Hey, You’re Just Lucky to Have a Job!"
I recall speaking at a national sales meeting back in early 2002 (a difficult time for many companies who were still digging out from 9/11). I hung out for a while afterwards for a meet and greet and decided to stay for the next session, which was led by the VP of Sales. He started... Continue Reading →
