"There's no such thing as good customer service anymore!" Those words came across the table from a colleague over dinner recently. What do you think? It's certainly not too difficult to find evidence to back her position. I had to disagree, however. Turns out she never met Jay. I'm writing this blog entry tonight from... Continue Reading →
Leadership Lessons from the Rise and Fall of Howard Dean
The rise and fall of Howard Dean is a story that will have a unique place in election history. He had the money. He had the "organization." He had a fresh voice that had new ears listening to the political debate. Endorsements, polls, momentum, an enormous internet following. What is it that Dr. Dean didn't... Continue Reading →
Merry Christmas, OK?
For some reason it's really getting to me this year. Increasingly it feels you're somehow not American if you commit the offense of saying, "Merry Christmas" instead of "Happy Holidays". Case in point from this morning.... After facilitating a 3 hour session with a group of executives, I met the meeting planner to drop off... Continue Reading →
