If you've participated in one of my project management workshops you've likely heard me refer to mindmapping. It's a great technique for personal and team brainstorming.You may also have heard me refer to one of my favorite books from last year: Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School, by... Continue Reading →
Great Customer Service Trumps Technology Nightmare
Here's the setting: I'm interviewing Dr. Kenneth W. Thomas for my podcast yesterday. Ken is one of the most influential researchers in worker empowerment and conflict management, with his Thomas-Kilmann Conflict Mode Instrument (TKI) having sold over 6 million copies.We're having a great interview. He's into it, I'm enjoying it. His PR guy is on... Continue Reading →
Podcasts: Training You Can’t Afford (To Miss!)
Our latest newsletter went out today on the topic of podcasts. If you haven't received yours, I invite you to check it out online.For those of you who regularly take advantage of podcasts, which are your favorites? Add a comment to this post to share with others.For those of you who haven't tried podcasts yet,... Continue Reading →
