One of the dirty little secrets of managing is that, over time, you'll do more managing up and out than down. But that's easier said than done. What are some important lessons learned about managing up?I recommend Dan and Chip Heath's article in FastCompany entitled, "Your Boss is a Monkey". They take lessons from Amy... Continue Reading →
How the Conflict in the Taxi Ended
In a recent newsletter I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven’t read the story, click here to read it before continuing (it takes 2 minutes or less).So, how did I respond when the driver spewed, “No! You said Hampton Inn at... Continue Reading →
Improving Your Influence
How effective are you at influencing others? How can you convince someone to agree to your proposed approach, particularly when you don't have authority over them? Or when it's not as simple as getting a bunch of facts together? Or when there may be some natural tension between what you both want?How would it impact... Continue Reading →
