So, how do you say "No" when doing so feels like it could be, say, a career limiting move? Advice abounds, often over-simplifying the stakes by not taking into account the complexities of saying "No" to someone like a boss or by not giving specific enough strategies.In a recent newsletter article I give some practical... Continue Reading →
What Shamu Can Teach You About Your Boss
One of the dirty little secrets of managing is that, over time, you'll do more managing up and out than down. But that's easier said than done. What are some important lessons learned about managing up?I recommend Dan and Chip Heath's article in FastCompany entitled, "Your Boss is a Monkey". They take lessons from Amy... Continue Reading →
How the Conflict in the Taxi Ended
In a recent newsletter I related a true story of conflict that happened in a taxi on a cold night in Boston. If you haven’t read the story, click here to read it before continuing (it takes 2 minutes or less).So, how did I respond when the driver spewed, “No! You said Hampton Inn at... Continue Reading →
